Returns, Refunds & Cancellation

We believe in satisfying and delighting our customers with the best possible products at the best value. To maintain an efficient and transparent process for our community, Yaawun operates on an Exchange-Only policy. We do not offer returns or standard refunds.

Under specific circumstances outlined below, we are happy to facilitate an exchange to ensure you get the perfect item.

1. Damaged, Defective, or Wrong Items Delivered

At Yaawun, every product undergoes a strict quality check before shipping. However, if a manual error occurs and you receive a product that is damaged, defective, or incorrect:

What to do: Please email us at help@yaawun.com within 7 days of delivery with your order number and a few clear pictures of the issue.

Our Resolution: We will promptly arrange for a replacement of the exact same item.

Discretionary Refunds: In rare cases where the relevant replacement item is out of stock or completely unavailable, Yaawun may, at its sole discretion, issue a refund or store credit.

2. Sizing Issues

If your item does not fit perfectly, we are happy to help you exchange it for a different size of the same style.

What to do: Email us at help@yaawun.com within 7 days of delivery with your order number and the size you need.

The Process: We will provide a return packing slip and arrange a pickup within 48–72 hours.

Note: If reverse pickup is unavailable at your pincode, we kindly ask you to ship the package back to us, and we will reimburse up to INR 100/- for courier charges.

Resolution: Once the original item is received and inspected at our warehouse, your replacement size will be shipped out to you.

3. Clearance & Sale Items

Items sold under a "Clearance Sale" or marked at a reduced promotional price are considered Final Sale. These items are not eligible for exchanges, replacements, or resizing under any circumstances.

4. Beads and Sequins Policy

We hope our customers understand that garments featuring intricate beadwork and sequins have a natural tendency to shift or come off. This can happen during shipping despite our best efforts. Most minor shifts can be easily adjusted during stitching or by a local tailor. Because a replacement item will carry the same delicate characteristics, we do not offer exchanges for minor bead or sequin displacement. We kindly ask that you consult your tailor before requesting an exchange.